Privacy Policy

Ifficient, Inc. ("Twyne," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at twyne.io or use our lead management, distribution, and ad-serving platform (collectively, the "Service"). Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Service.

1. Information We Collect

a. Information You Provide Directly

• Account information: name, email address, company name, phone number, and password when you register.
• Billing information: payment card details and billing address processed securely by our payment processor.
• Communications: messages you send us via contact forms, email, or support channels.

b. Information Collected Automatically

• Usage data: pages viewed, features used, clicks, session duration, and other interaction data.
• Device and log data: IP address, browser type, operating system, referral URLs, and timestamps.
• Cookies and similar technologies: see Section 7 below.

c. Customer Data

When you use the Service to manage leads or run campaigns, you may upload or generate data about third-party individuals ("Consumer Data"). You are the data controller for Consumer Data; Twyne processes it only as a data processor on your behalf and in accordance with our Terms of Service and any applicable data processing agreement.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service;
• Process payments and send invoices and receipts;
• Send transactional communications such as account confirmations and security alerts;
• Send marketing communications where you have opted in, which you may unsubscribe from at any time;
• Analyze usage to improve features, performance, and user experience;
• Detect, investigate, and prevent fraud, abuse, and security incidents;
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers: third-party vendors who help us operate the Service (e.g., hosting, payment processing, analytics, customer support), bound by confidentiality obligations;
• Business transfers: if Twyne is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction;
• Legal requirements: when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Twyne, our users, or the public;
• With your consent: in any other circumstance where you have given us explicit permission.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account termination, we may retain data for up to 90 days to allow for account recovery, then delete or anonymize it, unless a longer retention period is required by law or legitimate business purposes (e.g., resolving disputes, enforcing agreements).

5. Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS), access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Twyne is SOC II compliant. You can review our security posture at trust.twyne.io.

6. Your Rights and Choices

Depending on your location, you may have the following rights with respect to your personal information:

• Access: request a copy of the personal information we hold about you;
• Correction: request correction of inaccurate or incomplete information;
• Deletion: request deletion of your personal information, subject to certain exceptions;
• Opt-out of marketing: unsubscribe from marketing emails at any time using the link in those emails or by contacting us;
• Data portability: receive your data in a structured, machine-readable format where technically feasible;
• Restriction or objection: restrict or object to certain processing activities.

To exercise any of these rights, contact us at support@twyne.io. We will respond within 30 days (or the timeframe required by applicable law). We may need to verify your identity before fulfilling your request.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account;
• Remember your preferences;
• Analyze usage patterns and improve the Service;
• Deliver relevant marketing (where permitted).

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service. We do not currently respond to Do Not Track signals.

8. Third-Party Services and Links

The Service may contain links to third-party websites or integrate with third-party services (e.g., CRM platforms, analytics providers). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you interact with.

9. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) as amended by the CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of your personal information. We do not sell or share personal information as defined under the CCPA. To submit a CCPA request, contact us at support@twyne.io.

10. International Transfers

Twyne is based in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer. Where required, we implement appropriate safeguards such as Standard Contractual Clauses for transfers from the European Economic Area.

11. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page and, for material changes, notify you via email or a prominent in-app notice. Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Ifficient, Inc. (Twyne)
1500 W 38th Ave.
Denver, CO 80202
support@twyne.io
800-619-9870